Your data, our responsibility

Ar999 Privacy Policy – Our Commitment to Protecting Your Information

Your personal information is completely safe at ar999. We are fully transparent about what data we collect, why we collect it, and how we keep it secure.

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Data Privacy
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Maximum Security
Your information, our
Most important to us

Why is your information safe at ar999?

We use internationally recognized security technology to protect every piece of your information.

SSL Encryption

All your data is protected with 256-bit SSL encryption technology. Bank-level security is ensured for every session.

KYC Verification

Your account is secured through identity verification. Unauthorized access to your account is fully prevented.

Not Sold to Third Parties

Your personal information is never sold or shared with any third party. That is our firm commitment.

Secure Data Storage

All data is stored on internationally certified secure servers. Regular backups and security audits are conducted.

Two-Factor Authentication

Your account includes OTP verification for an extra layer of security, keeping your login completely protected.

Transparent Policies

We are fully transparent about what information we collect and why. There are no hidden agendas.

This Privacy Policy was last updated in January 2026. By continuing to use ar999, you agree to this policy.
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1. Introduction

Ar999 (https://ar999.id) is an internationally operated online gaming platform with a strong following among Bangladeshi members. We believe your personal privacy is a fundamental right. This Privacy Policy ("Policy") explains how ar999 collects, uses, stores, and protects your personal information.

When you register on ar999, play games, make deposits or withdrawals, or contact our customer support, certain information is collected — either automatically or directly from you. This policy provides full details on all such information.

Our commitment: ar999 never sells your personal information to advertisers or third parties. Protecting your privacy is our top priority.

This Privacy Policy is aligned with international data protection laws and GDPR guidelines. We always follow the principles of transparency and accountability in the processing of your information.

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2. What Information Do We Collect?

Ar999 only collects the information needed to provide you with the best possible service. Collecting unnecessary or excessive data is against our policy.

Information Provided Directly:

  • Full name and date of birth (for identity verification)
  • Mobile Number (for account communication and OTP verification)
  • Email address (optional, for notifications)
  • National ID or passport details (for KYC verification)
  • Mobile Banking Account Details (for payment processing)

Automatically Collected Information:

  • IP Address & Device Information
  • Browser Type & Operating System
  • Site Visit Times & Page View Data
  • Gaming activity and transaction history
  • Login History & Session Information

We never collect or store your bank card number, CVV, or net banking password. All payments are processed through secure third-party payment gateways.

Data collection methods at a glance:

Data Type Purpose of Collection Required?
Name and Mobile Number Account Creation & Communication Yes
Date of Birth Age Verification (18+) Yes
NID / Passport KYC & Identity Verification For withdrawals
Email Address Offers & Notifications No (Optional)
IP Address Security and Fraud Prevention Automatic
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3. How Is Your Information Used?

Ar999 uses your information only for specific, legitimate purposes. Using data for unrelated or unauthorized purposes is strictly against our policy.

The main purposes for which we use your information are:

  • Account management: Confirming registration, login, and profile updates
  • Payment Processing: Processing deposits and withdrawals quickly and securely
  • Security Assurance: Preventing fraud, multiple accounts, and money laundering
  • Service Improvement: Analyzing user behavior to improve your gaming experience
  • Contact: Delivering important updates, bonus offers, and customer support
  • Legal obligation: Compliance with applicable laws and regulations

Important: ar999 never shares your information with third parties for advertising purposes. Your gaming history and personal data are not shared with any marketing networks.

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4. Cookies & Tracking Technologies

Ar999 uses cookies to keep the website running properly and to improve your experience. Cookies are small text files stored in your browser.

Types of cookies we use:

  • Essential cookies: For site login, session management, and security — these cannot be disabled
  • Functionality Cookies: To remember your preferences, language, and settings
  • Analytics Cookies: To collect site usage statistics (anonymous)
  • Security Cookies: To detect suspicious activity

You can manage or delete cookies through your browser settings. However, disabling essential cookies may prevent certain key features of the site from working.

We do not use third-party advertising cookies or cross-site tracking technologies. Your browsing activity is not tracked outside our platform.

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5. Data Sharing Policy

Ar999 never sells your personal information. However, limited data may be shared in certain circumstances:

Permitted data sharing scenarios:

  • Payment Processor: Mobile Banking, Nagad, Rocket — only the information required to process your payment
  • Game Provider: Anonymous session data for game operation
  • Security Services: With agencies specializing in fraud prevention
  • Legal obligation: When required by a court order or regulatory authority

Guarantee: All of our third-party partners are contractually bound to uphold the same privacy standards. Any partner found misusing your data will have their partnership terminated immediately.

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6. Data Retention Period

Ar999 does not retain any information longer than necessary. A specific retention period is defined for each type of data.

Data Type Retention Period Reason
Account Information Account closure + 5 years Legal Requirements
Transaction History 7 Years Financial Regulations
KYC Documents 5 Years AML Guidelines
Gaming Logs 3 Years Dispute Resolution
Cookie Data Session End / 30 Days Functionality

Once the retention period expires, data is securely deleted or anonymized. We do not store any information indefinitely.

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7. Your Data Rights

As an ar999 member, you have several important rights over your own data. Contact our support team at any time to exercise these rights.

Right to Access

You have the right to know what information we hold about you. Upon request, we will provide a complete copy of your data within 30 days.

Right to Rectification

You may request corrections to any inaccurate or incomplete information. We will update it as soon as possible.

Right to Erasure

In certain circumstances, you may request the deletion of your personal data, provided there are no legal obligations requiring its retention.

Right to Restrict Processing

You may object to the use of your data for specific purposes and request that processing be restricted.

Right to Data Portability

You have the right to receive your data in a structured, machine-readable format that can be used elsewhere.

Right to Object

You may object to marketing communications or profiling at any time, and your request will take effect immediately.

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8. Protection of Minors' Data

Ar999 is a gaming platform strictly for adults. We prohibit anyone under 18 from registering or participating, and we take special precautions to protect the privacy of minors.

Age is verified at registration through date of birth. The KYC process includes a second age check using a government-issued ID. If a member is found to be a minor, their account is immediately closed and all collected data is deleted.

A note for parents: If your child has accidentally registered on ar999, please contact our customer support immediately. We will promptly close the account and delete all associated data.

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9. Security Measures

Ar999 applies industry-leading technical and administrative measures to keep your information secure. Our security infrastructure is continuously updated and tested.

Technical Safeguards:

  • All data transmissions are secured with 256-bit TLS/SSL encryption
  • Data stored in databases with AES-256 encryption
  • Multi-Factor Authentication (MFA) System
  • Real-Time Firewall & Intrusion Detection System
  • Regular third-party penetration testing

Administrative Safeguards:

  • Only authorized personnel can access specific data
  • All staff receive regular training on data protection
  • A complete audit log of all data access is maintained
  • Members are notified within 72 hours in the event of a data breach

Our servers are hosted in internationally recognized data centers that comply with ISO 27001 security standards. We make no compromises when it comes to protecting your information.

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10. Changes to the Privacy Policy

Ar999 may update this Privacy Policy from time to time. Changes may occur due to legal requirements, the introduction of new services, or security improvements.

For significant changes, we will notify members through the following methods:

  • SMS notification to the registered mobile number
  • Pop-up notification when logging into the website
  • Updating the "Last Updated" date at the top of this page

Continued use of the platform after a revised policy is published will be considered your acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

If you need a copy of a previous version of our policy, contact our support team. We retain all versions from the past 3 years.

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11. Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team. We take all requests seriously and aim to respond promptly.

Contact Channels:

  • Live Chat: Available 24/7 at the bottom-right corner of the website
  • Email: [email protected] (typically responds within 24 hours)
  • Telegram Support: Through official channels

Once a request to access, correct, or delete your data is submitted, we will respond in writing within 30 days. For urgent security matters, a response is provided within 24 hours.

Responsible Gaming: Alongside privacy, we are committed to responsible gaming. To learn more, visit our Responsible Gaming Visit the page.

Privacy Policy FAQ

No, ar999 never sells your personal information. Your data is used solely to provide services, ensure security, and meet legal obligations. This is one of our firmest commitments.

Your data is protected with 256-bit SSL encryption — the same level of security used in banking. Our servers are hosted in ISO 27001-certified data centers and undergo regular security audits.

Yes, you may request deletion of your data at any time. However, certain information must be retained for a specified period due to legal obligations. Requests submitted through customer support will be processed within 30 days.

Yes, we occasionally send SMS messages with bonus offers and important updates. You can opt out of marketing communications at any time by contacting our support team. Transactional notifications will continue to be sent.

Yes, in the event of a data breach, we will notify affected members via SMS and email within 72 hours. You will receive full details on what data was affected, the steps we have taken, and what actions you should take.

Your data is secure — get started now!

Your privacy is fully protected at ar999. Join today and enjoy gaming in a secure environment.

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